Delivery & Returns Policy

 

How much is delivery?

Delivery is FREE of Charge on ALL orders delivered to the UK mainland.

If you require an order shipped to somewhere outside of the UK mainland we're sorry but you aren't able to process your order online. Please contact us on 01373 458505 or chat with us on our Live Chat and we will be able to give you a price for delivery.

AVAILABILITY AND DELIVERY

7.1 Unless there are exceptional circumstances, your Products will be despatched for delivery in accordance with the delivery service chosen by you during the ordering process:

7.1.1 Standard - we aim to despatch within 1 working day from the date of the Order Confirmation for orders made up of under 5000 individual parts, occasionally orders over 5000 individual parts will take 1 extra working day to be despatched;

7.2 Working days are Monday to Friday, excluding UK Bank Holidays.

7.3 An individual part is classes as a standalone product that may be sold in packages, (e.g. in 1000 letterheads an individual part is 1 letterhead)

7.4 Where delivery is delayed due to exceptional circumstances, we will complete the work as soon as we reasonably can.

7.5 Where delivery is not possible as a result of us being provided with the incorrect delivery address details, our delivery service will return the Products to us. We reserve the right to make an additional delivery charge for re-despatch of the Products to the correct delivery address.

7.6 All products will be signed for upon delivery, if anyone other than the intended recipient signs for the product and the product is subsequently not delivered to the intended recipient will incur no liability provided that parcel was delivered to the address provided by the purchaser.

8. NON-DELIVERY

8.1 If your order is returned back to us, we will hold it for 5 working days.

8.2 During this period if you would like your order sending back out, an additional delivery fee may be required and can be paid by calling our Customer Service team.

8.3 We will make every effort to contact you during this time however we do not accept responsibility if we have not been able to do so.

8.4 If we have not had an update within the 5 working days your order will be recycled and if still required, a new order will need to be placed.

9. QUANTITIES

9.1 All reasonable endeavours will be made to deliver the correct quantity of Products ordered by you.

9.2 You acknowledge that variations in respect of quantities are inherent within the printing industry.

9.3 Our liability in respect of shortages are as follows:

 

Quantities 

No credit awarded

Refund calculated on a pro rata basis

Missing items replaced

25-100

Shortage of up to 5%

Shortage of between 6% to 20% inclusive

Shortage of 21% and over

101-1000

Shortage of up to 5%

Shortage of between 6% to 7% inclusive

Shortage of 8% and over

1001-5000

Shortage of up to 3%

Shortage of between 4% to 7% inclusive

Shortage of 8% and over

5001&over

Shortage of up to 2%

Shortage of between 3% to 4% inclusive

Shortage of 5% and over

 

9.4 All overages may be kept by you at no additional cost.

 10. QUALITY

10.1 You accept that variations in colours are inherent within the printing process for files submitted. You also understand and accept that computer hardware set ups are such that we cannot guarantee that the Product colours will match those displayed on your computer screen during the ordering process.

11. RISK AND TITLE

11.1 The Products will be at your risk from the time of delivery.

11.2 Ownership of the Products will pass to you on delivery.

12. PRICE AND PAYMENT

12.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.

12.2 These prices do not include VAT and delivery costs, which will be added to the total amount due as set out in the Basket section of the online ordering process.

12.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.

12.4 We do not store any credit or debit card data.

13. OUR REPLACEMENT POLICY

13.1 If you believe that a Product is defective, we may request that you return the product for our examination.

13.2 Our liability in respect of misprints are as follows;

 

Quantities 

No credit awarded

Refund calculated on a pro rata basis

Defective items replaced

25-100

Misprints of up to 5%

Misprints of between 6% to 20% inclusive

Misprints of 21% and over

101-1000

Misprints of up to 5%

Misprints of between 6% to 7% inclusive

Misprints of 8% and over

1001-5000

Misprints of up to 3%

Misprints of between 4% to 7% inclusive

Misprints of 8% and over

5001&over

Misprints of up to 2%

Misprints of between 3% to 4% inclusive

Misprints of 5% and over

All questions or comments concerning our delivery & returns policy can be emailed to enquiries@phroomprint.co.uk

Our Recent Reviews

Really pleased with the quality of the roller banners ordered, so much so that I ordered two more!
Great value for money.


Dave 03/10/2017

Received the print today. Delighted with both them & the prompt service. Excellent. Will use you guys again. Many thanks


Sally 16/08/2017

Thank you so much for the quick turnaround and great quality, these are up just in time for our event!


Nicola 03/08/2017

Thank you so much for the quick turnaround and great quality, these are up just in time for our event!


Nicola 03/08/2017

We received our flyer order in brilliant time and the quality was good so we are very happy!


Jenny 03/08/2017