FAQS

We have put together some frequently asked questions to guide you through our printing process from leaflets to business cards, posters to roller banners we have it all covered! Can’t find the answer you are looking for? Just ask!

Making an order; 

How do I place an order?

The easiest way to order is simply through the website.

  • Select the product you want from the ‘Products’ menu.
  • Choose the specifications you require, delivery option (if applicable) and add to the basket.
  • Now choose if you'd like to upload your print ready artwork or let us do it for you. (If your artwork isn’t quite ready you can upload it in your account area afterwards or email it to artwork@phroomprint.co.uk)
  • Proceed to payment.
  • We will send you an electronic proof for approval.
  • Once we have your 'go ahead' we will commence to print.

 

How do I send my artwork?

The quickest and easiest way to send us your artwork is to upload it online. (You can also upload artwork in your account area after placing the order if it’s not quite ready yet.) If you do choose to e-mail your artwork over instead, simply place the order online without uploading artwork, then once you have your reference number (this will look like ‘web1234567’), just e-mail the artwork to artwork@phroomprint.co.uk with the reference number and we will e-mail back a proof for approval.

Please bear in mind if sending via email this can delay your order by up to 24 hours, usually it’s not that long though.

 

What is Bleed?

Ink that prints beyond the trim edge of the page to ensure it extends to the edge of the page after trimming. As there is a degree of movement when printing on any press, you should always create 3mm bleed on all edges where bleed is needed. Supplying your job without bleed may result in white lines when we trim it. Check out our PDF templates on each product which details how bleed should be set up.

 

Can I add items or make changes to an existing order?

If you have not yet approved the artwork on your order you can add additional items to the order if you wish. Just call 01373 458501 and one of our customer service team will be happy to help you.

 

What is the cut off time for next day dispatch?

The cut off time is Product dependent. If your order is made and the artwork is approved before the clock counter, it will be dispatched inline with your chosen delivery option. (Please allow extra time for Scottish Highlands and Non-Uk mainland areas).

 

Can I change my order once artwork has been approved?

Once the order has been approved we are unable to make any changes to the artwork or the order itself due to the quick turnaround times we offer.

Please bear this in mind when you are checking your proof, if you have any questions feel free to give us a call or send us an email!

 

What are the methods of payment?

All orders are place by a credit/debit card payment through the website.

 

How much is delivery?

Delivery is FREE of Charge on ALL orders.

Our Recent Reviews

Really pleased with the quality of the roller banners ordered, so much so that I ordered two more!
Great value for money.


Dave 03/10/2017

Received the print today. Delighted with both them & the prompt service. Excellent. Will use you guys again. Many thanks


Sally 16/08/2017

Thank you so much for the quick turnaround and great quality, these are up just in time for our event!


Nicola 03/08/2017

Thank you so much for the quick turnaround and great quality, these are up just in time for our event!


Nicola 03/08/2017

We received our flyer order in brilliant time and the quality was good so we are very happy!


Jenny 03/08/2017